About Our Shop in Surprise, AZ
Welcome to Our Family
Community-Born & Operated
A family-owned and operated auto repair shop, we pride ourselves in supporting our home community of Surprise, Arizona, by maintaining fair, honest and transparent auto services for all of our customers, old and new. Our entire team is motivated to build new relationships within our community while maintaining our existing customer relations. We are proud to have been recognized for our high level of customer service without dealership prices. We are an Automotive Service Excellence (ASE) Certified shop, carrying the ASE Blue Seal of Excellence. All of our technicians are ASE-Certified, making our facility not only an Automotive Service Association (ASA) Approved Repair Facility but also a Car Care Certified Care Facility with an Elite Ethics Certification.
Thunderbird Automotive knows what it means to be a business your family can trust. It’s stressful enough when vehicle issues occur, especially when they result in unexpected breakdowns, and take your vehicle out of commission until it’s repaired. We offer a transparent process, from your first phone call to when you say good-bye driving out of our lot. Providing the bare minimum for your repairs is not good enough for Thunderbird Automotive. We offer the highest standard of excellence in customer service and auto repair. We are devoted to customer education about their specific vehicles’ safety, security, and reliability without talking over them or using purposefully complicated auto industry jargon. We strive to continue improving business standards within the automotive repair industry, to bring the experience we would want from an auto repair shop.
Our Promise to You
Our devotion to our customers ensures that you always have the positive, professional experience you deserve. Every. Single. Time. We prioritize your satisfaction and safety to get you back on the road as quickly as possible. Honesty, integrity, and transparency are the foundation of our business model, and we train our team to provide the exceptional level of high-quality service associated with our name. Part of this level of service is our menu of complimentary services provided to make your visit as convenient as possible. Our owner operates our shuttle service to ensure you get where you need to go. We also offer after-hours drop-off and pick-up, and we do our best to provide schedule options that best fit your busy schedule. This makes it easy for you to keep your day moving while receiving our updates for your vehicle via email, text, video, and photo messages. When you’re ready for the best option for your one-stop auto repair shop, you can call our office at (623) 882-8990, use our online scheduling tool, or even stop by our location at 18808 N. Reems Road, Surprise, AZ 85374 today! We’re ready to help get your vehicle in the best condition to keep you safe while you drive.